Destiny 2 Devs Reveal Multi-Season Plans To Address Ongoing Disconnection Issues

Since Destiny 2 kicked off its Year of Lightfall back in February, players have had to deal with ongoing disconnection issues despite a surprisingly smooth launch. Bungie has been investigating the issue since then and have pinpointed the root cause in their latest weekly newsletter.

According to the studio, infrastructure improvements made to ensure that the multiplayer shooter’s Lightfall expansion launched without a hitch are what’s causing the problem. “In preparation for Lightfall and for future large releases, we invested in a wide effort to update our internal services with the long-term goal of improving scalability, maintenance, and levels of for our service infrastructure,” the devs explained.

“Specifically, we want to ensure that we have improved stability during moments or events of high player concurrency. This work resulted in the successful launches of both Lightfall and the Root of Nightmares World First Race. Both performed more smoothly than prior launches, and we expect that trend to continue for future releases. However, we’ve identified several issues with those changes that we are working to correct,” they added.

In a nutshell, the issue is being caused by a key data routing service called Claims and its inability to consistently recover from errors such as hardware failures, network difficulties, and problems with other game services. In its current state, a full restart of the system is needed to restore functionality, which the team is now working to fix.

To address the problem, Bungie’s engineering team will implement targeted improvements to the backend’s logging and alerting systems through a mid-season patch. Season 22 will bring further enhancements to the Claims service’s “self-healing” capability and introduce additional testing features. In Season 23, architectural improvements are planned to bolster service stability and rapid recovery, depending on Season 22’s backend updates’ success.

“Fixing these claims issues is the very top priority of our services organization right now, but we must do it very carefully,” said Bungie. “This is not a process that can happen overnight, and we must make sure that as we make these fixes, we guarantee that your gameplay messages get routed reliably so that your Destiny 2 experience remains smooth and stable.”